Join our reseller program!

At FabSoft, we believe it is our responsibility to make it easy for our partners to sell our software. We want it to be easy for your organization to design solutions and demonstrate value for your customers. We provide sales training at the beginning of our partnership and regular product and positioning sessions throughout the year. Your sales team will always have access to helpful marketing brochures and videos. We work with your sales team to make sure they are able to deliver effective product demonstrations and we’re always available to work up the best options with your solution engineers.

Yes! FabSoft wants you to be very familiar with our products. We believe the more you use the FabConnect suite, the better your sales executives, account executives, and solution engineers will appreciate the unique benefits and advantages of each product. Register in the portal and you will be able to download a free NFR license for each product.

Yes, FabSoft will work with you to design a mutually beneficial sales incentive program to increase sales volumes and revenues. We will work with you to address issues such as lead generation, rapid opportunity qualification, and solution identification with your existing customer base.

FabSoft provides training tailored to needs of technical engineers, solution architects, customer support, sales engineers, account managers, and sales professionals. Technical training focuses on product features and functionality, product implementation and configuration, technical integrations and interfaces, and technical support. Sales training is oriented on features and benefits, positioning and differentiation, identifying the document management problems and gaps of a customer, and demonstrating the products.

Generally, FabSoft provides Level 3, engineer-to-engineer, break-fix support between FabSoft and our partners. Our partners typically provide the Level 2 support to their customers. When partners are not equipped or staffed to provide Level 2 support, they can contract with FabSoft to provide this service. FabSoft does not provide Level 1, first line end user support. FabSoft’s customer support agreement provides detailed information about the support process, including support categories, support request tracking, and SLAs. On those occasions when partners are faced with issues that do not qualify as a supportable technical incident, but still require help, FabSoft offers professional services at reasonable and discounted fees.

Absolutely not! FabSoft recognizes that most of our partners will have relationships with multiple vendors in order to meet and support the varying needs of their customers. Because of our unique capabilities across electronic, soft, and hard document types, we can support multiple needs for your customers, or simply fill the gaps that create better connection in their document management infrastructure.

First of all, FabSoft has been in business since 1992. We have earned a great reputation as a partner because we respect our partners, including those who may have committed to other directions and solutions. Second, we don’t want you to merely take our word for it. Our partnership agreement with you will assure that we will not contact your customers unless it is at your direction, we will never poach your sales team, and we will commit to protect your pricing and other confidential information in a mutual non-disclosure agreement. Trust is critical to a partnership, and we take it very seriously.